Customer Testimonials

Would not stop pestering me about buying my car. I never even contacted them about, after 3 times telling them I'm currently waiting a few weeks they still called me.

Great dealer experience because of a salesman named Tim. Ask for him because he makes it so easy and he is super responsive to anything that's you ask him. Got my deal done over phone and even when I gave him a hard time changing stuff up, he didn't even flinch. Also had a short, fast interaction with Lee singing papers. Wow this guy was quick.

Fantastic customer service from both sales team and service department. Will be seeing the service department very soon for my 10k service on my CX-50 hybrid. Should've started the process with OXNARD MAZDA from the beginning rather than Thousand Oaks Mazda.

I had a great experience. The Service department team are friendly and helpful.

The experience at Mazda Oxnard was amazing! Thank you to sales representative Marcus for making the experience easy and helping me find the perfect family car and getting a great deal! I definitely recommend visiting Mazda for a great experience.

I went in to look at a 2018 honda CRV I test drove it and noticed the air conditioner wasn’t getting cold. I brought it to the salesman attention and than he introduced me to his manager. The manager said they had ordered the part and are waiting on it. A week later which is today ( Saturday) I went in to purchase the vehicle. The air conditioner wasn’t fixed and I was told it’s for sale as is and they would fix it for $ 2,000 dollars. Are you kidding me. What a HORRIBLE DEALERSHIP. Stay away from mazda if ... Read More

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Google - Sep 26, 2026

I went in to look at a 2018 honda CRV I test drove it and noticed the air conditioner wasn’t getting cold. I brought it to the salesman attention and than he introduced me to his manager. The manager said they had ordered the part and are waiting on it. A week later which is today ( Saturday) I went in to purchase the vehicle. The air conditioner wasn’t fixed and I was told it’s for sale as is and they would fix it for $ 2,000 dollars. Are you kidding me. What a HORRIBLE DEALERSHIP. Stay away from mazda if Ventura which is located off of the rose dealership in Oxnard. They are very dishonest and don’t care about you spending your hard earned money on a car that is not in satisfactory condition.

I had a great overall experience with the Oxnard Mazda dealership in purchasing my new car. Josh was an extremely helpful, welcoming, and approachable car salesman (unlike most car salesmen who are overly pushy) and he helped track down answers to many questions I had. The dealership also just felt higher quality than some other dealerships I've gone to. Areas of improvement for this dealership would be the friendliness and customer service of the finance department (their devious sales tactics were poorly executed and made things feel a little uncomfortable for me as the buyer) and the upfront pricing ... Read More

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Google - Sep 19, 2026

I had a great overall experience with the Oxnard Mazda dealership in purchasing my new car. Josh was an extremely helpful, welcoming, and approachable car salesman (unlike most car salesmen who are overly pushy) and he helped track down answers to many questions I had. The dealership also just felt higher quality than some other dealerships I've gone to. Areas of improvement for this dealership would be the friendliness and customer service of the finance department (their devious sales tactics were poorly executed and made things feel a little uncomfortable for me as the buyer) and the upfront pricing structure of hidden dealership add-ons that I did not want on the vehicle. In my opinion, the best dealerships in 2026 are the ones that do not sneak hidden easter eggs into their sales process (no customers want these things), so I think there's some room for improvement but overall, I had a positive experience and would recommend Oxnard Mazda to future buyers.

Had an excellent experience with Oxnard Mazda. We shopped around and spoke with several Mazda dealerships throughout Southern California before ultimately deciding to purchase here, and they earned our business. Marcus was incredibly easy to work with from beginning to end. He told us upfront that his sales manager, George, was extremely competitive, liked to win, and was confident they could beat the numbers we were getting elsewhere. They absolutely followed through. What impressed me most was that everything Marcus and George told us they would do, they did. No games, no last-minute surprises, and no walking back promises once ... Read More

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Google - Sep 19, 2026

Had an excellent experience with Oxnard Mazda. We shopped around and spoke with several Mazda dealerships throughout Southern California before ultimately deciding to purchase here, and they earned our business. Marcus was incredibly easy to work with from beginning to end. He told us upfront that his sales manager, George, was extremely competitive, liked to win, and was confident they could beat the numbers we were getting elsewhere. They absolutely followed through. What impressed me most was that everything Marcus and George told us they would do, they did. No games, no last-minute surprises, and no walking back promises once we agreed on the deal. They were transparent, responsive, competitive on the numbers, and made the entire process incredibly easy. They even went above and beyond to make the logistics work for us and made what can normally be a stressful car-buying experience genuinely enjoyable. I couldn’t recommend Marcus, George, and the team at Oxnard Mazda enough. If you’re shopping for a Mazda, give these guys an opportunity to earn your business. They certainly earned ours. Well done!

Chris in service is the bomb!

While the negotiations took longer than expected, I handled everything over text/email. This is how I prefer to do car deals. When the time came to go to the dealership and sign papers, it was quick and easy. Just a reminder, as I forgot this time, be sure you add gap insurance in to the deal. Overall I would do business here again and recommend the dealership!

Great experience with these sales guys. They stayed so late with us, way after closing and never got pushy at all. Can not say the same about like 5 other dealerships I went to. It made the whole experience way more comfortable and enjoyable. I got a car that I love at a price I’m really happy with. I’m stoked. Real review.

As someone in the car business, I was hesitant to have my wife and daughter buy a car without me there. However, Marcus, Freddie, and George (Sales Manager) made the experience easy and stress-free. They delivered on the deal they promised and, most importantly, treated my wife and daughter with kindness and respect. Thank you, guys, for taking great care of my family. I truly appreciate it!

I purchased a used 2023 Mazda cx30 from this dealership on (8/13/26) was shown the carfax told the car had ( minor) damage to frontend test drove the vehicle looked it over, Agreed on purchase based on information given. A few day's later I discovered there is more damage to the vehicle than was explained to me at purchase. I brought the car back to the dealership and showed them the door on the car came from a different vehicle and the damage explained is worse than explained to me at time of purchase, Sales manager says there's nothing they can ... Read More

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Google - Aug 21, 2026

I purchased a used 2023 Mazda cx30 from this dealership on (8/13/26) was shown the carfax told the car had ( minor) damage to frontend test drove the vehicle looked it over, Agreed on purchase based on information given. A few day's later I discovered there is more damage to the vehicle than was explained to me at purchase. I brought the car back to the dealership and showed them the door on the car came from a different vehicle and the damage explained is worse than explained to me at time of purchase, Sales manager says there's nothing they can do so it's off to state's attorneys office or other legal services the sales manager said he will push the issue up the ladder, I'm willing to work with the dealership I feel there should be some compensation at the very least there's a lot of dealerships competing for our business here on Auto Drive in Oxnard California I would think wisley before purchasing a car from here the after sale isn't at all what you will expect. Any resolve for after purchase isn't going to go well. Please reach out to me for further details before you spend money at Oxnard Mazda UPDATE: SO they put there generic response in a answer to the poor review they received they have still not tried to contact me about it at all or resolve it in anyway also I will add that I scheduled the vehicle for service after purchase for for General maintenance concerns as my wife and i was taking the vehicle to Illinois a couple of weeks after purchase I wanted transfer case and front and rear differential fluids changed and transmission fluid and filter changed as well all written on the work order I payed 680.00 dollars being told all work is completed get the vehicle home decide to take a look at the brakes which I was told was inspected before purchase start to remove tires and found no key for locked lug nuts upon further inspection I find that the work I paid for wasn't done either I took pictures went back to the dealership they put on new lug nuts and did the work I already paid for with video proof of it being done I wouldn't let them do the brakes which were found to be worn close to needing to be changed there response to not doing work I paid for was a mixed up service writer between shift change still waiting for a sit down with the owner or a call from him folks I'm telling you these folks are not good please feel free to contact me before you purchase or have work done there and I will absolutely update this post if and when the reach out to me to make a resolve

Excellent service. Answering service requires improvement. Hard to get through to service. But once in? It's great. I love the communication and videos they send via text. A little pricey but that's expected for a dealership nowadays. Will be coming back. Adrian Cardenas was really nice and helpful.

The service dept. gentleman was polite, professional, knowledgeable and friendly. I was thoroughly pleased with the service they provided.

I saw a used Kia EV9 at this dealership and went in based on the low mileage and decent price. I worked with Tim, a sales associate. He went with my family and I l, on a great test drive. He was knowledgeable about the car. We got back to the dealership, I said I wanted to go inside and talk numbers. I was presented an OTD price that included over $3k of nonsense dealer add-ons. Lo-Jack, a windshield warranty (1 year), door and handle guard stickers and a 12V battery warranty. I said I'll write you a check right ... Read More

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Google - Aug 9, 2026

I saw a used Kia EV9 at this dealership and went in based on the low mileage and decent price. I worked with Tim, a sales associate. He went with my family and I l, on a great test drive. He was knowledgeable about the car. We got back to the dealership, I said I wanted to go inside and talk numbers. I was presented an OTD price that included over $3k of nonsense dealer add-ons. Lo-Jack, a windshield warranty (1 year), door and handle guard stickers and a 12V battery warranty. I said I'll write you a check right now if you remove these items. The sales manager came out and said they couldn't take them off, but he would work with me. I said I won't be paying these, and you advertised the car for another price. The dealer add ons are not required. He wouldn't take them off, but said he would negotiate on their price. We ended up walking. This could have been very quick. Bait and Switch tactics. Do not go here. I didn't even try to get their price lower. Just wanted to pay advertised. They wasted my time, and they will waste yours too.

Andros and Amauri were a pleasure to work with! I live about 90 minutes away but they had everything ready for me when I arrived, and I was able to complete my trade in and purchase quickly. Highly recommend to anyone in SoCal!

Left message, emailed with no response. I was trying to get a quote for an oil change/ service.

I honestly hate that I even have to write this review because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard, I owned a 2024 Mazda, and I wanted a place I could trust with my vehicle. Unfortunately, my first experience with the service department was enough to make me take my business elsewhere. I am leaving two stars only because Michael from the parts department was genuinely helpful and professional. If I was rating the service department and dealership experience as a whole, this would be a one star review. I brought ... Read More

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DealerRater - Aug 3, 2026

I honestly hate that I even have to write this review because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard, I owned a 2024 Mazda, and I wanted a place I could trust with my vehicle. Unfortunately, my first experience with the service department was enough to make me take my business elsewhere. I am leaving two stars only because Michael from the parts department was genuinely helpful and professional. If I was rating the service department and dealership experience as a whole, this would be a one star review. I brought my Mazda3 in because of an issue with the exterior door handle mechanism. I understand I am around 60,000 miles and outside of the bumper to bumper warranty. I was not expecting a free repair. I simply wanted some guidance identifying the issue because I had already removed the part myself and only needed help confirming what was wrong and what part I needed. Instead, John from the service department immediately wanted to charge me a $249 diagnostic fee. I understand dealerships have diagnostic fees, but what disappointed me was the complete lack of willingness to help or provide any guidance. The interaction felt dismissive from the beginning, both over the phone and in person. For a relatively new Mazda to already have an exterior door handle issue, I expected at least some understanding, especially because I was hoping to become a repeat customer. Unfortunately, I left feeling like my business was not valued. Michael in the parts department was the complete opposite. He was helpful, professional, and got me the part I needed quickly. The part was around $100, and I installed it myself in less than 10 minutes. That experience showed me that the issue was not the vehicle, but the way the service department handled the situation. I also reached out to the service and parts manager, Oscar Albana, hoping to resolve my concerns, but I never received a response. My message was eventually passed along to Mazda customer service representative Jason Lopez, who offered me a free vehicle detail. I appreciate the gesture, but I own a detailing business and maintain my own vehicles. The offer did not address the actual concern, which was the service experience itself. I was also disappointed to see vehicles being washed in the service area with brushes that, from my experience in automotive detailing, are not appropriate for maintaining a vehicle’s finish. Seeing customer vehicles and even new vehicles being cleaned this way was concerning. It is also disappointing to see whoever manages their Google Business profile respond to customer reviews with what appears to be generic AI generated responses that do not actually address the concerns customers are bringing up. A response means nothing if the root issues are not being acknowledged or fixed. In the short time I have been watching this dealership, their rating has dropped from around 4.8 stars to 4.6 stars, which shows there are clearly areas that need improvement. Unfortunately, this experience pushed me to trade in my Mazda and move on. The vehicle itself was great, but the service experience was not. I hope management takes customer feedback seriously and focuses more on improving the customer experience than simply responding after the fact.

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FALSE ADVERTISING OF A USED VEHICLE DROVE OVER ONE HR. TO & FROM ONLY TO FIND OUT THE VEHICLE HAD AN EXTRA 100K MILES.

Went to purchase used car listed at 175,000mi. Drove over an hour each way to see the car. Arrived, and the car actually had 275,000 Miles! They only offered $100 off. Waste of time/gas money. They said they "fat fingered" the mileage. Do not recommend this place.

I would give zero but I can’t due to google but I tired to buy a car a couple weeks back and I noticed some hidden and added charges that I didn’t approve or ask for and also they were trying to take $1000 from my cash down payment that they didn’t charge (steal) on paper work and I just noticed it because I took a picture of the receipt that they showed me at the dealership I noticed it once I got home I let them know that I was going home to think about before making ... Read More

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Google - Aug 3, 2026

I would give zero but I can’t due to google but I tired to buy a car a couple weeks back and I noticed some hidden and added charges that I didn’t approve or ask for and also they were trying to take $1000 from my cash down payment that they didn’t charge (steal) on paper work and I just noticed it because I took a picture of the receipt that they showed me at the dealership I noticed it once I got home I let them know that I was going home to think about before making a decision and that I’ll be back the next day to make the purchase I never returned I but a car at a different location due to them being dishonest

I honestly hate that I even have to write this review because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard and wanted a dealership I could trust. Unfortunately, my first experience with the service department was enough to take my business elsewhere. I’m leaving two stars only because Michael in the Parts Department was genuinely helpful and professional. If I were rating the service department alone, it would be one star. I brought my 2024 Mazda3 in for an exterior door handle issue. I understood I was around 60,000 miles and outside ... Read More

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Google - Jul 30, 2026

I honestly hate that I even have to write this review because I was hoping Oxnard Mazda would become my dealership for future service. I recently moved to Oxnard and wanted a dealership I could trust. Unfortunately, my first experience with the service department was enough to take my business elsewhere. I’m leaving two stars only because Michael in the Parts Department was genuinely helpful and professional. If I were rating the service department alone, it would be one star. I brought my 2024 Mazda3 in for an exterior door handle issue. I understood I was around 60,000 miles and outside of the bumper-to-bumper warranty, and I never expected a free repair. I had already removed the door handle component myself because I wanted to avoid unnecessary dealership labor costs. I simply wanted help confirming what was wrong and what part I needed. Instead, John from Service immediately wanted to charge me a $249 diagnostic fee and showed little willingness to provide any guidance. I understand dealerships have diagnostic fees, but the issue was how dismissive the interaction felt both over the phone and in person. Michael in Parts was completely different. He helped me identify and order the correct part for roughly $100, and I installed it myself in less than 10 minutes. That showed me I wasn’t asking the dealership to perform free work I was simply looking for basic guidance. I also contacted Oscar Aldana, the Service & Parts Director, hoping to resolve my concerns but never received a response. My concerns were eventually passed to Mazda customer service, who offered me a free vehicle detail. I appreciate the gesture, but I own a detailing business and maintain my own vehicles, so that did not address the actual issue: the service experience. I was also disappointed to see vehicles, including new vehicles, being washed in the service area with brushes that, from my experience in automotive detailing, can damage a vehicle’s finish. Unfortunately, this experience contributed to my decision to trade in my Mazda. The vehicle itself was great, but the service experience was not. EDIT/UPDATE: After seeing the dealership’s response, I want to clarify that their response explains the $249 diagnostic policy but does not address my actual complaint. I understood the vehicle was out of warranty and that I would have to pay for repairs. Their response also makes it sound as though removing the component myself somehow justified the experience I received. It doesn’t. If a paid diagnostic was required, that could have been explained professionally. My complaint was never about having to pay; it was about being dismissed when I was simply asking for guidance. A policy explains a fee, but it does not excuse poor customer service, down to 1 star for the horrible response.

Free Oil Change Turned Into a Stressful $700+ Repair Situation — Extremely Disappointing Experience I went to Oxnard Mazda after receiving a promotional email offering a free oil change. I scheduled the appointment for a Saturday expecting to have a simple oil change completed. After waiting for over two hours, Adrian came out and told me there was a problem. He explained that while they were attempting to perform the oil change, the oil panel had broken. He told me that the cap was metal and the panel was plastic, and that this was something that could happen with newer Nissan Rogues. ... Read More

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Google - Jul 29, 2026

Free Oil Change Turned Into a Stressful $700+ Repair Situation — Extremely Disappointing Experience I went to Oxnard Mazda after receiving a promotional email offering a free oil change. I scheduled the appointment for a Saturday expecting to have a simple oil change completed. After waiting for over two hours, Adrian came out and told me there was a problem. He explained that while they were attempting to perform the oil change, the oil panel had broken. He told me that the cap was metal and the panel was plastic, and that this was something that could happen with newer Nissan Rogues. However, I was also told that Mazda was not responsible because whoever performed the previous oil change before I owned the vehicle allegedly did it incorrectly, which caused the panel to break while Mazda was servicing my vehicle. Since it was the weekend and there was no manager available, I was told they would provide me with a loaner vehicle at no charge and that someone would contact me Monday to figure out how to move forward. On Monday, Adrian contacted me and told me the repair would cost almost $1,000. I was given two options: either use my extended warranty and pay a $400 deductible, or have CarMax cover the repair, but I would have to pay the entire amount upfront and wait for CarMax to send me a reimbursement check. I explained to Adrian that I could not afford that. I came in for a free oil change and was not expecting an unexpected repair bill of nearly $1,000. I told him clearly that I did not have the money to pay for this repair, especially with rent and other expenses coming up as a single mom. Adrian then suggested that I apply for an app called Sunbit and told me that I would not have to pay anything upfront. I followed his instructions and applied. I was approved, but Sunbit still required me to put down almost $300. I called Adrian back and again explained that I did not have any money available to put toward the repair. Despite me repeatedly explaining that I could not afford this repair, the work continued. I never authorized paying nearly $1,000 for this repair. The only service I originally approved was the oil change. When I returned Tuesday to discuss my options and try to get my vehicle back, I spoke with a manager named Chase. Unfortunately, I felt that he was dismissive and unwilling to work with me or hear my concerns. I explained that CarMax had confirmed I was still covered under warranty and that if the vehicle had gone through CarMax’s process, they would have covered the repair and I would not have had to pay anything upfront. Another thing that was extremely concerning was the change in the repair price. On Monday, I was told the repair would cost almost $1,000. However, when I came in on Tuesday, the total had somehow changed to $715. No one clearly explained why the price changed so drastically for what I understood to be the same repair. Being quoted one amount and then seeing a significantly different amount the next day left me questioning how the original estimate was calculated. I was told that Mazda would not release my vehicle until payment was made and that I needed to return the loaner vehicle. I was also told that keeping the loaner could result in a $75 per day charge. This entire experience was extremely stressful and frustrating. I came in for a promotional free oil change and ended up dealing with a situation where I felt pressured to find a way to pay for a repair I was not expecting and repeatedly explained I could not afford. Thankfully, I was able to borrow money from someone so I could get my vehicle back, but no customer should have to go through this after coming in for routine maintenance. Between the lack of communication, the changing repair estimates, and the way this situation was handled, this was one of the most disappointing dealership experiences I have ever had. I will not be returning to Oxnard Mazda, and based on my experience, I would not recommend this location to others.

The employees are easy to work with and very knowledgeable. I’m enjoying my new car

Came here couple months ago to inquire about a white 2015/ Chevy malibu LTZ that was priced at 8k , i had 5k down as a down-payment, the guy that helped seemed like if he had someone already like to come look at it in line that was going to buy it. I was told by him that they didnt approve me , which is wierd cause i had more than 50% of the down-payment, within a week of me getting denied i see that same car being driven by a friend of mine , and they told me they only put 2k down as ... Read More

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Google - Jul 26, 2026

Came here couple months ago to inquire about a white 2015/ Chevy malibu LTZ that was priced at 8k , i had 5k down as a down-payment, the guy that helped seemed like if he had someone already like to come look at it in line that was going to buy it. I was told by him that they didnt approve me , which is wierd cause i had more than 50% of the down-payment, within a week of me getting denied i see that same car being driven by a friend of mine , and they told me they only put 2k down as a down payment. FAST FORWARD TO NOW : I TO WENT TO SHERMAN OAKS ACURA DEALRSHIP , TO TRY OUT MY LUCK THEIR and they really tried to get me approved and they made me feel like welcomed , I got approved and left with a better vehicle , (dodge charger)

I bought my used Subaru from here and the service from other people was iffy but Andros helped me a lot he really listened to what I was looking for and didn’t try to put me into something I didn’t want or something brand new , he didn’t make buying a first car scary so if you do happen to go to Oxnard Mazda I would recommend the sales men Andros whether you’re buying a brand new car or a used he is the best.

I recently had both our 2022 AND 2013 CX-5's in for service at Oxnard Mazda and HIGHLY recommend them. Chase is the best, actually everyone there is top notch.

Great experience with the service department. They were prompt, completed everything that was needed, and kept us updated on upcoming maintenance without being pushy. We noticed a noise coming from the glove box area where the cabin air filter is located, and they had us bring it back the next day. They quickly found the issue, cleaned out the area, and fixed the noise. Everyone was professional, helpful, and made the whole process easy. I would definitely recommend their service department.

I went to Mazda of Oxnard about 2 weeks ago, and honestly I can say that they definitely go above and beyond to be kind and helpful. Not once did I feel pressured into buying a car. Josh in particular was amazing. He was very knowledgeable and sweet. I 100% recommend going to them for a new car. I am in love with the car that I purchased there. Will definitely be going there again for my future purchase.

Chase is the best. Great service!

They got me in and back out timely.

Great

Everyone I worked with was kind, courteous and professional. I had prompt answers to my questions from Josh, George and Freddy. I would highly recommend Oxnard Mazda. Also, I absolutely love my CX-50 Hybrid Premium Plus!

BUYER BEWARE: I recently bought from here and spoke with Josh Fisher and another gentlemen named Sam I believe. They sold me a 3rd party warranty that sounded good at the time. Lower my interest rate by 2% and have my oil changes and etc paid for for the next 6yrs for $1200. They claimed this was offered by the bank, which is ally. I spoke with the 3rd party company, Fidelity Warranty Services, and Oxnard Mazda lied to me. That maintenance is only covered IF I go to Oxnard Mazda to get it done. I told them multiple times that I ... Read More

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Google - Jul 2, 2026

BUYER BEWARE: I recently bought from here and spoke with Josh Fisher and another gentlemen named Sam I believe. They sold me a 3rd party warranty that sounded good at the time. Lower my interest rate by 2% and have my oil changes and etc paid for for the next 6yrs for $1200. They claimed this was offered by the bank, which is ally. I spoke with the 3rd party company, Fidelity Warranty Services, and Oxnard Mazda lied to me. That maintenance is only covered IF I go to Oxnard Mazda to get it done. I told them multiple times that I drove 2 hrs to Oxnard to get the car. Their sister dealership is 1 hr away. I also found out that Oxnard Mazda sets the rate for the 3rd party coverage. So it was not through the bank as they claimed and I would have got the exact same interest rate regardless of if I got the coverage. This was just a way for them to charge me more money and take advantage of my situation. This is exactly why I don't trust dealerships because of the unnecessary lies for the sake of selling a car and making as much as possible. They care about that more that establishing a good reputation with their customers. Fidelity seems to be aware that dealerships like Oxnard Mazda do this and provided full transparency. They even covered my oil change and just asked that I pay the difference, which was about $40, but I will be cancelling this useless coverage and getting my money back (fidelity has a warranty that will give you a full refund within 30 days). And when I called to confront them about it, even though I told them THE CONTRACT SAYS I CAN CANCEL IT THROUGH YOU, I was told to call Fidelity to cancel, and they were a big help. All I asked for was honesty and Oxnard Mazda didn't respect me enough to give that. No apologies, no admitting to screwing up. Just another day at the office for them. And get this, THAT CONTRACT THEY GAVE ME HAS NONE OF WHAT I JUST TOLD YOU. You wouldn't know this unless you called Fidelity or Oxnard Mazda decided to be honest with you.

I've been meaning to leave this review for a couple of weeks now, but have been busy! Oxnard Mazda is 100% top tier in everything - service, information, negotiations, cleanliness...all things! Genuinely, if I could do business with Oxnard Mazda for my lifetime of car purchases, I would. They were very honest, and also willing to meet my needs and wants with a vehicle and pricing. As someone who has never purchased or leased a vehicle, they made the process easy and transparent, and in this economy, it is very hard to feel like you can trust a dealership ... Read More

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Google - Jul 1, 2026

I've been meaning to leave this review for a couple of weeks now, but have been busy! Oxnard Mazda is 100% top tier in everything - service, information, negotiations, cleanliness...all things! Genuinely, if I could do business with Oxnard Mazda for my lifetime of car purchases, I would. They were very honest, and also willing to meet my needs and wants with a vehicle and pricing. As someone who has never purchased or leased a vehicle, they made the process easy and transparent, and in this economy, it is very hard to feel like you can trust a dealership with your time and money. We personally worked with Reuben, George, Freddy, and Andros - all of whom were professional, honest, and understanding. A special thank you to Andros for giving me honest advice and helping me navigate through my anxieties during the signing process - I really appreciate the time you took and your willingness to provide honest feedback when I needed it most. I wish nothing but the best for the employees at Oxnard Mazda...and now as a Mazda girly, I am seeing them everywhere! Thankful to have provided them with my business and would do it again. 🙂

Great dealer the service manger , John was very helpful!

The best possible Mazda dealership. George Amari and Tim were the best. Do not shop anywhere else. Best deal and service !

Overall the experience has not been good. Went in to purchase a used vehicle last month, truck had a tailgate issue( not opening) that salesman (JC) and used car sales manager (Charlie) said they would take care of. Not even 24 hours had gone by and check engine light came up (evap issue) notified salesman, he said he would get me in contact with the service manager. I ended up having to make my own appointment to take the truck back to get the 2 issues resolved. After 1 week of the truck sitting at Oxnard mazda service advisor notifies me and says ... Read More

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Google - Jun 26, 2026

Overall the experience has not been good. Went in to purchase a used vehicle last month, truck had a tailgate issue( not opening) that salesman (JC) and used car sales manager (Charlie) said they would take care of. Not even 24 hours had gone by and check engine light came up (evap issue) notified salesman, he said he would get me in contact with the service manager. I ended up having to make my own appointment to take the truck back to get the 2 issues resolved. After 1 week of the truck sitting at Oxnard mazda service advisor notifies me and says to take truck directly to Ram so they can fix the issues and that the dealership would cover the cost. This is already 3 1/2 weeks into having the truck. Been having to call off work, reschedule clients, Uber to and from work. Truck is ready for pick up now @Ram It’s been almost a whole week(now the 4th week having the truck) and several contact attempts later, still no response from sales manager (Charlie) no response from General Manager (left messages to get a call back no answer/response) contacted service advisor but they need to speak with used car sales manager to pay invoice from Ram.

Chase, the in-person point of contact for service appointments, went above and beyond with the customer service aspect of my visit. I came in not sure which service I would prioritize and he explained both in detail so I could make the best decision. He reviewed all of the service recommendations, then accommodated a same day important addition to my service in the way and timing that best worked for me, which was the real MVP move of the day. The service team did a great job with my vehicle as well. I always appreciate their video of inspection. My ... Read More

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Google - Jun 25, 2026

Chase, the in-person point of contact for service appointments, went above and beyond with the customer service aspect of my visit. I came in not sure which service I would prioritize and he explained both in detail so I could make the best decision. He reviewed all of the service recommendations, then accommodated a same day important addition to my service in the way and timing that best worked for me, which was the real MVP move of the day. The service team did a great job with my vehicle as well. I always appreciate their video of inspection. My only suggestion would be for them to get back a prepaid plan for oil change services.

Really good service.

Chase Newton was my advisor and was very helpful , he had a lot of patience with me. Very positive, cool guy. I did some changes with my service and he had no problem with it and assisted me perfectly. Thanks to the techs as well! Great video

Love the customer service and the video showing detail of the car inspection. Chase is a great service tech. Already recommended Oxnard Mazda to someone who was thinking of buying a new car.

I was happy with our salesman Brendon and George. Not happy with BUY AS IS. After everything I notice the lift gate on Tesla was crooked was told come back on Monday to be told nothing they can do because it was a buy AS IS.

I had an absolutely terrible experience with Oxnard Mazda. I purchased a vehicle with the explicit intention of shipping it out of the country. Before finalizing the purchase, I specifically confirmed if this was possible, and their team explicitly assured me that they could facilitate the sale and release the vehicle for international export. Relying on their word, I paid for the car in full and promptly completed every single requirement on my end of the contract. However, instead of a smooth transaction, I was met with nearly three weeks of delays, runarounds, and poor communication. They refused to release ... Read More

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Google - Jun 7, 2026

I had an absolutely terrible experience with Oxnard Mazda. I purchased a vehicle with the explicit intention of shipping it out of the country. Before finalizing the purchase, I specifically confirmed if this was possible, and their team explicitly assured me that they could facilitate the sale and release the vehicle for international export. Relying on their word, I paid for the car in full and promptly completed every single requirement on my end of the contract. However, instead of a smooth transaction, I was met with nearly three weeks of delays, runarounds, and poor communication. They refused to release my car, wasting my time and causing me immense, unnecessary stress. After weeks of waiting and following up, they finally admitted that they cannot sell cars out of the country. This directly contradicts the guarantees I was given upfront. It is completely unacceptable for a dealership to take a customer’s money, make false promises, and stall for weeks. To make matters worse, there was a severe lack of accountability. Getting a straight answer from management was nearly impossible, and I was treated like an inconvenience rather than a customer who had already fulfilled their end of the deal. I strongly advise anyone, especially international buyers, to stay far away from Oxnard Mazda.

Enjoyed working with Tim for making it easy to trust the fact team Mazda wants to help me get what I want. Much appreciated

Don’t recommend buying from here if its an out of state purchase , i made purchase from az I was told the car was in perfect condition which we believed them little did we know the car came with details as it arrived I did let them know the car came with details that need to be fixed and I did not get a response back. Now my husband needs to pay from his pocket , this happens for trusting.

John was the absolute best! He was kind and easy to talk to and answered any questions I had. I love my Mazda and loved having a luxury experience. It took about 3-4 hours for my service. But it was worth it to be done correctly. They did a wonderful job. Thank you John for all your help and being so kind!

I found a car I liked online and set up an appointment prior to coming in. All of the associates were extremely kind, and informative. Purchasing a car has never been easier. Thank you!

Unfortunately I am left with little other option at this point but to leave this review. My experience with Oxnard Mazda has been, to say the least, terrible. I had inquired via email through a partnership site and was contacted by an "Emily' outlining I qualified for a "$2,000 Buyers bonus" on the EV I was interested in at Oxnard Mazda. Their website showed it in inventory. May 22nd I went to the dealership hoping to test drive it and likely make a purchase. When we arrived we were informed that the car was actually not on premises ... Read More

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Google - Jun 4, 2026

Unfortunately I am left with little other option at this point but to leave this review. My experience with Oxnard Mazda has been, to say the least, terrible. I had inquired via email through a partnership site and was contacted by an "Emily' outlining I qualified for a "$2,000 Buyers bonus" on the EV I was interested in at Oxnard Mazda. Their website showed it in inventory. May 22nd I went to the dealership hoping to test drive it and likely make a purchase. When we arrived we were informed that the car was actually not on premises but off-site "in LA". They had an identical make and model with 40k more miles, and we test drove it and I was informed that for $500 dollars i could put a hold on the vehicle i was interested in so they could expedite the shipping. As we go inside to draft up paper work and start the hold process, turns out ive been lied to multiple times. I am now told that they do not know what this $2000 buyer bonus is and will not honor it. I am told that it's not $500 for a hold, but half of the down payment. I am told they dont have an ETA on when it would get here (but they could get an ETA by Monday the 25th). Despite this, I still do very much want to test and likely buy the vehicle. So I proceed with the hold, they take my trade-in, give me a loaner and inform me they will notify me Monday with the ETA. On the 25th, I had called and left 3 different messages asking for an ETA and wasnt contacted back until I asked to speak with management. At that point I was notified, not only was the car not in LA, it wasnt even in California despite showing up in Oxnard Mazda inventory for 3 weeks. During that call I was given an ETA of Monday June 1st. On 28th May that ETA was pushed to Tuesday June 2nd Yesterday June 2nd I was informed the delivery should be on time. Today turns out the car still isnt in Oxnard. Needless to say, my patience is gone. I've been given the run around excessively and have been mislead if not out right lied to multiple times. Oh, and turns out through my own discovery that "Emily" is an agentic AI agent that writes promises that Oxnard Mazda wont honor. EDIT ADDED AFTER "Mazda Team Review" Oxnard Mazda cant even be bothered to read and respond to their own reviews and uses canned AI to address customer experiences.

Excellent shopping experience. Straight up pricing and made me an offer I could not refuse. SOLD folks!

Stopped in to look at a used car on the lot and needed up purchasing a different one on the lot. The sales and financing were attentive and the process was seamless. A great buying experience.

Chase in the service department is the real deal. Honest, straightforward. Offers great advice. Is a good coach and mentor to junior staff in the service team. And, he always remembers who you are.

Very Professional and helpful all the information I asked for was provided.. They made buying a vehicle a good experience.Andors car sales and Amauri sales manager were great highly recommended..

Great service will come back

I have never experienced such a lack of basic decency. The sales team was rude, condescending, and openly disrespectful during our negotiation. We came from Santa Barbara on public transport with every intention of driving home a new car, but we walked out humiliated. We thought this day would be a happy experience, Oxnard Mazda turned it into a nightmare that left us in tears. If you value your dignity, do not shop here. We were met with 0 ounce of respect or decency from a staff that clearly thinks they are above their customers. During a mundane negotiation, the sales ... Read More

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Google - May 9, 2026

I have never experienced such a lack of basic decency. The sales team was rude, condescending, and openly disrespectful during our negotiation. We came from Santa Barbara on public transport with every intention of driving home a new car, but we walked out humiliated. We thought this day would be a happy experience, Oxnard Mazda turned it into a nightmare that left us in tears. If you value your dignity, do not shop here. We were met with 0 ounce of respect or decency from a staff that clearly thinks they are above their customers. During a mundane negotiation, the sales rep was condescending and visibly rude, ruining the entire experience for us. We walked out in tears, shocked that a business could treat people this way. We traveled far to get here, and all we got was humiliation.

They will not treat you right. They only treat you right we they think you are willing to overpay. If you wish to negotiate with them be ready to be disrespected. I spoke to them respectfully only for them to make a face when I asked for a better price. Please do not tolerate the disrespect!

I’m disappointed with my experience at Oxnard Mazda. I came in after receiving a text message mentioning “complimentary services,” but once I arrived, the offer was either unavailable or explained very differently than expected. I was ultimately charged about $134 for a basic synthetic oil change and inspection, which felt expensive compared to pricing at other Mazda dealerships in the area. What concerned me more was the amount of additional services recommended for a 2025 Mazda3 with only 25k miles. I was presented with over $600 in extra suggested maintenance, including fuel induction service, throttle body service, battery service, and a cabin ... Read More

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Google - May 1, 2026

I’m disappointed with my experience at Oxnard Mazda. I came in after receiving a text message mentioning “complimentary services,” but once I arrived, the offer was either unavailable or explained very differently than expected. I was ultimately charged about $134 for a basic synthetic oil change and inspection, which felt expensive compared to pricing at other Mazda dealerships in the area. What concerned me more was the amount of additional services recommended for a 2025 Mazda3 with only 25k miles. I was presented with over $600 in extra suggested maintenance, including fuel induction service, throttle body service, battery service, and a cabin filter replacement package. Some of these recommendations may eventually be appropriate later in the vehicle’s life, but for such a new car the recommendations felt excessive and came across as aggressive upselling. In particular, charging about $130 for a cabin filter and odor treatment seemed unreasonable. I was also surprised by the additional 3% credit card processing fee. To be fair, the staff was polite, the facility was clean, and the inspection process itself was organized. However, the overall experience left me feeling pressured into unnecessary add-ons rather than supported with transparent maintenance advice. Update: I appreciate the response, but it does not address my main concern regarding the “complimentary services” text message, which created expectations very different from the actual experience. I was also surprised to see a $134 oil change described as “rock-bottom pricing” while over $600 in additional services were recommended as “needs immediate attention” for a 2025 Mazda3 with only 25k miles. My concern was less about the oil change itself and more about the overall transparency and sales pressure during the visit.

I had a deeply disappointing experience at this dealership. After test-driving a vehicle, I received written confirmation from dealership staff that a specific car (including VIN and price) would be available for purchase at a scheduled appointment. My husband and I made the drive from Santa Barbara—no small task while I was 6 months pregnant—and arrived with a cashier’s check ready to pay in full. After making us wait approximately 45 minutes, we were told the car had already been “sold days earlier.” That alone would be concerning, but it gets worse: shortly afterward, we found the exact same ... Read More

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Google - Apr 15, 2026

I had a deeply disappointing experience at this dealership. After test-driving a vehicle, I received written confirmation from dealership staff that a specific car (including VIN and price) would be available for purchase at a scheduled appointment. My husband and I made the drive from Santa Barbara—no small task while I was 6 months pregnant—and arrived with a cashier’s check ready to pay in full. After making us wait approximately 45 minutes, we were told the car had already been “sold days earlier.” That alone would be concerning, but it gets worse: shortly afterward, we found the exact same vehicle (same VIN) listed for sale at another dealership, directly contradicting what we were told. While we were there, we were steered toward other vehicles, and pricing on cars we had previously seen online changed, with discounts removed. We escalated the issue through the dealership, their legal counsel, and Mazda North American Operations. After weeks of follow-up, the final outcome was that no one would complete the transaction, and no meaningful effort or goodwill was offered to resolve the situation. The written confirmation we relied on meant nothing, the explanations did not match reality, and no one took responsibility. I would much rather do business with a dealership I can trust to honor their word.

Confirmed a car in writing, showed up with a cashier’s check, and was told the car had been “sold days earlier.” Shortly after, I found the exact same vehicle (same VIN) listed for sale at another dealership. No clear explanation, no accountability—and their attorney later claimed they could have sold me the car anyway, which was never offered when I was actually there. This is either extremely disorganized or intentionally misleading. Either way, don’t trust confirmed appointments here. *** Response to owner *** Thank you for the response. To clarify, the issue was not just “communication.” I received written ... Read More

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Google - Apr 14, 2026

Confirmed a car in writing, showed up with a cashier’s check, and was told the car had been “sold days earlier.” Shortly after, I found the exact same vehicle (same VIN) listed for sale at another dealership. No clear explanation, no accountability—and their attorney later claimed they could have sold me the car anyway, which was never offered when I was actually there. This is either extremely disorganized or intentionally misleading. Either way, don’t trust confirmed appointments here. *** Response to owner *** Thank you for the response. To clarify, the issue was not just “communication.” I received written confirmation that a specific vehicle (including VIN and price) would be ready at a scheduled time, and I arrived with full payment to complete the purchase. I was then told the vehicle had already been sold earlier in the week. Shortly afterward, I located the same vehicle listed for sale at another dealership, which directly contradicted what I was told on-site. This matter was also escalated through your legal representative and to Mazda corporate. Despite that, no path was provided to complete the transaction. At this point, the concern is not about reconnecting, but about the accuracy and reliability of the information provided to customers and the lack of follow-through once the issue was identified.

Watch out for these guys! This is my first bad review of my life but felt obligated. Initially everyone was nice and responsive wanting to make the sale. I went out there in the evening and purchased a F-150- I also purchased the cancelation agreement, which gave me 48hrs to return. Oddly they kept trying to talk me out of spending the $500 for the contract… who does that? Well the next day I take it to my mechanic and upon him putting it on the rack exposed and shows me how this thing has obviously been in a flood. ... Read More

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Google - Apr 12, 2026

Watch out for these guys! This is my first bad review of my life but felt obligated. Initially everyone was nice and responsive wanting to make the sale. I went out there in the evening and purchased a F-150- I also purchased the cancelation agreement, which gave me 48hrs to return. Oddly they kept trying to talk me out of spending the $500 for the contract… who does that? Well the next day I take it to my mechanic and upon him putting it on the rack exposed and shows me how this thing has obviously been in a flood. Silt not mud in the liner of the truck all places it shouldn’t be, also it was clear that it was trying to be hid and cleaned up well. Idk if these guys buy these things from auction or what but when I took it to dealership no body wanted to talk to me- nor look at the car! They were smug about selling it to another person. They denied refunding me my 500 which I thought was wrong as well cause it’s not like I just decided I didn’t want it, I was sold a misrepresented vehicle but nobody wanted to take a look or have any ownership of what they are selling. Just smiling about how if I don’t want it someone else will buy it in the next day or so. I feel bad for those of you that may buy a vehicle from these guys.

We’re giving this place 2 stars only because of the salesperson, Luis and the F&I manager. If you’re considering buying a pre-owned vehicle here, I would strongly recommend going elsewhere. My husband ended up purchasing a vehicle with them, unfortunately, but that was his choice to make not mine. After we sat down and went over numbers with Luis, the middle person between sales and finance came over. He didn’t introduce himself, a shorter Hispanic gentleman, immediately started talking...a lot, without really saying anything. We actually had to stop him and ask what problem he ... Read More

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Google - Mar 30, 2026

We’re giving this place 2 stars only because of the salesperson, Luis and the F&I manager. If you’re considering buying a pre-owned vehicle here, I would strongly recommend going elsewhere. My husband ended up purchasing a vehicle with them, unfortunately, but that was his choice to make not mine. After we sat down and went over numbers with Luis, the middle person between sales and finance came over. He didn’t introduce himself, a shorter Hispanic gentleman, immediately started talking...a lot, without really saying anything. We actually had to stop him and ask what problem he was even rambling about, because we weren’t aware of any issue. He then said the only way he could sell us the vehicle was if we purchased their extra add-on packages. When we asked why we would buy things we didn’t need, he claimed they list their pre-owned vehicles “at a loss” and make their profit through these packages—saying we HAD to purchase all four, which would add about $5,000 to our total. He then “so kindly” said he would “work with us” and that we only had to purchase two of the four packages in order for them to sell us the vehicle. I have NEVER heard of any dealership selling cars “at a loss” . It felt misleading and left a bad taste in my mouth. I wanted to walk away at that point, but my husband really wanted the car and decided to move forward. Overall, I would not recommend purchasing a pre-owned vehicle here. There were some issues finance but that manager was quick to help us sort things out with the credit union.

I booked a service on Oxnard Mazda’s website where the price was clearly listed at $244.89. I arrived for my appointment expecting to pay that amount, but was told the online price was just a 'glitch' and the real cost would be $769.75. That is over a 300% markup from the price I was quoted and agreed to online. Even after I showed them their own website's pricing, they refused to honor it. In California, businesses are generally required to honor their lowest advertised or quoted price, regardless of 'glitches.' It’s disappointing to see a local dealership use bait-and-switch pricing ... Read More

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Google - Mar 25, 2026

I booked a service on Oxnard Mazda’s website where the price was clearly listed at $244.89. I arrived for my appointment expecting to pay that amount, but was told the online price was just a 'glitch' and the real cost would be $769.75. That is over a 300% markup from the price I was quoted and agreed to online. Even after I showed them their own website's pricing, they refused to honor it. In California, businesses are generally required to honor their lowest advertised or quoted price, regardless of 'glitches.' It’s disappointing to see a local dealership use bait-and-switch pricing tactics like this. If you’re booking online here, don’t count on the price actually being what’s listed. I won't be back.

I brought my Mazda CX-9 in under recall bulletin 01-002/23 for a coolant leak at the cylinder heads. It took three days for the service department to confirm whether the repair would be covered, but it was ultimately approved—and the vehicle ended up needing a full engine replacement. When I got the call that my car was ready and picked it up, I immediately noticed serious issues. As I drove out of the service department, the vehicle was shifting very hard and making loud cracking noises—problems it absolutely did not have before. As a certified Subaru mechanic with 15 ... Read More

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Google - Mar 18, 2026

I brought my Mazda CX-9 in under recall bulletin 01-002/23 for a coolant leak at the cylinder heads. It took three days for the service department to confirm whether the repair would be covered, but it was ultimately approved—and the vehicle ended up needing a full engine replacement. When I got the call that my car was ready and picked it up, I immediately noticed serious issues. As I drove out of the service department, the vehicle was shifting very hard and making loud cracking noises—problems it absolutely did not have before. As a certified Subaru mechanic with 15 years of experience, I inspected the vehicle myself once I got home. After putting it on a lift, I found that the motor mounts had not been properly tightened—they were extremely loose. After correcting that, the hard shifting and noise issues were resolved. With 15 years of experience as a certified mechanic, I can say that improperly tightened and torqued motor mounts can be extremely dangerous, e specially at high speeds. Because the coolant caused corrosion and mixed with the oil, the system was contaminated. You’d expect the oil filter to be replaced, but they left the same one on from when the incident occurred. Based on my experience, I would strongly caution others to double-check the work done on their vehicles. In addition, I was told that my vehicle needed new fuel injectors due to the coolant leak at the cylinder heads—something that was not covered under the recall—so I paid $1,600 out of pocket for the replacement. After inspecting the vehicle myself, I discovered that the injectors were never replaced or swapped with new ones, despite being charged for the service. Based on this experience, I have serious concerns about the practices at the service department. I’ve since consulted with a lawyer and it appears I may have a valid case. If anyone else has experienced something similar, feel free to reach out to me through Google. I also contacted Mazda headquarters about the issue, and they assured me they will definitely look into .

This was one of the worst car-buying experiences I’ve ever had. What should have been a straightforward purchase dragged out for weeks because the dealership was incredibly slow to respond. Calls and messages regularly took days to be returned, and sometimes I had to follow up multiple times just to get a simple update. Their “online buying” process was also very misleading. The numbers and expectations set online didn’t match what I was told once things started moving forward. Transparency was lacking, and the information seemed to change depending on who I spoke with. What made it worse ... Read More

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Google - Mar 12, 2026

This was one of the worst car-buying experiences I’ve ever had. What should have been a straightforward purchase dragged out for weeks because the dealership was incredibly slow to respond. Calls and messages regularly took days to be returned, and sometimes I had to follow up multiple times just to get a simple update. Their “online buying” process was also very misleading. The numbers and expectations set online didn’t match what I was told once things started moving forward. Transparency was lacking, and the information seemed to change depending on who I spoke with. What made it worse was the lack of flexibility and honesty throughout the process. Reasonable questions about pricing or options were brushed off, and there was little effort to actually work with me to make the deal happen smoothly. The sales manager George and GM Caesar were awful to deal with. Buying a car should be efficient and exciting, not a drawn-out guessing game. Between the weeks of slow callbacks, confusing online process, and lack of transparency, I can’t recommend this dealership. I strongly suggest shopping elsewhere.

Bought a Mazda 3 that was listed as pristine with low miles. Upon its arrival i noticed a horrible smell coming from the car. It was explained to me by the salesman that the smell was coming from the coating placed on the car in Japan and it would take 10,000 miles to burn off. Turns out it was the smell of a burned out clutch. The car was a lemon and Oxnard has refused to return my emails. I've asked them to compensate me or accept the car back and they have ignored my requests. Not happy with my experience.

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Bought a Mazda 3 that was listed as pristine with low miles. Upon its arrival i noticed a horrible smell coming from the car. It was explained to me by the salesman that the smell was coming from the coating placed on the car in Japan and it would take 10,000 miles to burn off. Turns out it was the smell of a burned out clutch. The car was a lemon and Oxnard has refused to return my emails. I've asked them to compensate me or accept the car back and they have ignored my requests. Not happy with my experience. ... Read More

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Google - Feb 6, 2026

Bought a Mazda 3 that was listed as pristine with low miles. Upon its arrival i noticed a horrible smell coming from the car. It was explained to me by the salesman that the smell was coming from the coating placed on the car in Japan and it would take 10,000 miles to burn off. Turns out it was the smell of a burned out clutch. The car was a lemon and Oxnard has refused to return my emails. I've asked them to compensate me or accept the car back and they have ignored my requests. Not happy with my experience. Finally got a response from the General Manager (Cesar) on 2.9.26. Stating he would respond to me the following day. Zero Response from Cesar the following day. ZERO. Not shocked. UPDATE ON 2/11 Email from Cesar stating I will be getting a phone call on 2/12. *** Phone call from Cesar. Offered $100 and said that the issue that the car had from the day i received the car was a wear issue. This was his resolution for a lemon that was sold to me. Day one this car was bad from the second it was delivered to my house. I felt his response was used car salesman slimly and called him as such. The local dealership agreed that this car should've never been sold nor delivered to me. Keep your $100 bucks Cesar! Update: 2/17: Cesar assured me that he would email me service records from previous owner. Again, no follow up and no email w/ service records. You will also notice that Cesar responds to negative reviews when they are posted by unhappy customers. Not in this case due to having no excuse for their beyond questionable behavior. Tread carefully with these guys. 2.20.26. Still no service records sent to my email as promised by Cesar. Maybe he is busy offering $100's to other customers they've wronged.. IDK. ***2.26.2026 Owner made a comment that they are looking into my complaints on 2.24.26*** still no call no email with a fair offer for compensation for this lemon they sold me. **** Also, Day 90 on my request for service records from Oxnard Mazda from previous owner and inspections done by Oxnard prior to selling this car. *** No emails no calls back from Oxnard. Worst experience i've had buying a car. First negative review i've ever left for a car dealership. I've purchased around 15 cars from dealerships. **2.27 I will update next week with any follow up from the Owner** ***3/3/26 still no follow up from the owner**** **3/6/26 no follow up from the owner and no service records provided as promised by Cesar*** **3/20/26 Still no service records for this vehicle from previous owner *** **3/13/26 No service records provided and now a comment that they would like to speak directly with me even though they have my contact info... still no call no email from owner regarding this botched purchase*** **3/18/26 no call no show from Owner*** These updates will continue until a phone call is made to right their wrong!!! Stay tuned for future updates. You may notice that every update moves this review to the top as being most relevant and helpful to customers. Next will be updating My yelp reviews as well! Thx Oxnard Mazda for nothing! *** 3.19.26 read the misleading response from the owner*** they have my phone number as they have called me before yet they act like leaving a comment about speaking to me is my responsibility*** still no call/no email with service records. good luck with these guys!! ***3.25.26 this failure of a team offers nothing to assist your needs. still no email or call **** *** 4.6.2026 thought i'd give this company some time to think about their poor decisions and yet still no response from the owner***

Awful staff and customer service highly not recommended.

SCAMMERS ALERT! This is my first bad review ever and it’s very deserving. Drove1.5 hours for my Son’s first car. Just to find the 2022 Mazda 3 posted for sale, had obvious mechanical problems, motor was shaking bad and making weird noise and needed brakes. They stated that if I wanted “them” to repair, the price would increase. They attempted to sell it with additional 4000$ worth of unnecessary stuff for the windshield, tires, battery. 8000$ above the asking price. This is a new car Mazda Dealership and attempted to take advantage of me and my son. Completely unacceptable!

My brother contacted Mazda in Oxnard for a used 2024 Toyota Tacoma price miles 22k Spoke to ( Josh )price was $32,999 then went down to 31,999 My brother offered a trade in a 2023 lariat ford maverick hybrid with 40k miles on it they asked for an additional almost 18k more out of pocket than 16k additional out of pocket so how is it possible for this dealer to try to scam people out of money like that if the sales tax is only 7.25% be careful people when coming here ! Trying to sell a used truck for NEW ridiculous be patient and find another ... Read More

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Google - Jan 1, 2026

My brother contacted Mazda in Oxnard for a used 2024 Toyota Tacoma price miles 22k Spoke to ( Josh )price was $32,999 then went down to 31,999 My brother offered a trade in a 2023 lariat ford maverick hybrid with 40k miles on it they asked for an additional almost 18k more out of pocket than 16k additional out of pocket so how is it possible for this dealer to try to scam people out of money like that if the sales tax is only 7.25% be careful people when coming here ! Trying to sell a used truck for NEW ridiculous be patient and find another dealer that actually work for the people

The sales staff was friendly and knowledgeable. There was no hard sell and they let us test drive two different vehicles. We liked one of the cars, but wanted to think about it. The next day we decided to purchase the vehicle. We spoke to the sales manager and informed him we wanted to buy it. We couldn't make it that day, but promised to drive out the next day. We confirmed that day that we were coming to buy the vehicle. After driving over an hour to get to the dealership, we were disappointed to find out the ... Read More

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Google - Dec 24, 2025

The sales staff was friendly and knowledgeable. There was no hard sell and they let us test drive two different vehicles. We liked one of the cars, but wanted to think about it. The next day we decided to purchase the vehicle. We spoke to the sales manager and informed him we wanted to buy it. We couldn't make it that day, but promised to drive out the next day. We confirmed that day that we were coming to buy the vehicle. After driving over an hour to get to the dealership, we were disappointed to find out the vehicle was sold. Our trust in this dealership is now very poor. I will not recommend them to anyone as they have shown to be untrustworthy. The sales manager should have taken this vehicle out of inventory so that it was no longer available. He didn't. He could have communicated to us that another salesperson sold the vehicle. He didn't. He could have asked for a deposit over the phone to reserve the vehicle. He didn't. I currently own a Mazda and have owned a few Mazdas. I will own more Mazdas, but I will not ever purchase another Mazda from this dealership.

Beware & stay away! I included the msg where they said they will give me a free tank of gas if we don’t work out a deal. ( have to put it because I believe the owner believes I was confused about the details). I live out of town so I was worried of looking & driving all the way to a different city just to come back with nothing. I told them that & told me that if we don’t get a deal done that it will be a free gas tank on them. We didn’t get ... Read More

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Google - Nov 10, 2025

Beware & stay away! I included the msg where they said they will give me a free tank of gas if we don’t work out a deal. ( have to put it because I believe the owner believes I was confused about the details). I live out of town so I was worried of looking & driving all the way to a different city just to come back with nothing. I told them that & told me that if we don’t get a deal done that it will be a free gas tank on them. We didn’t get a deal done & it was a lie. It was a way just to get ppl to come down there. Another tactic. I told the owner he didn’t do anything besides talk to the guy who was helping me. During negotiations, I was told that older cars are always going to need a down payment. From every dealership. Like I never heard of that or experienced that ever. They asked for 30% upfront which I told them I didn’t want to put anything down & Amauri kept asking my fiancé if she wanted to put her name with mine. We kept saying no. Beware if you’re out of town, they will rush you to go over there. When I mentioned the gas to come the guy who was helping me and the owner, they didn’t even contact me till the end of the day when I’m back home.

charged me over a thousand dollars to diagnose and fix a keyless entry error, returned the car to me with the same error and will not return my phone calls. would not offer refund or fix the original issue. spoke with chase at the service department and the whole time they had my car they were upselling un needed services without fixing my original issue

Not sure why all of the positive reviews. I emailed about a used Mazda and had a great start with Tim, to try to get everything lined up to test drive and purchase the car that coming weekend. Communication eventually broke down; starting with two scheduled calls, which I never received, followed by an email I requested days before with price of car “out the door”. The price quoted was thousands of dollars more than the price posted online. This was my response to said email: Hi Tim, I'm curious how you arrived at 21698. I seem to be missing ... Read More

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Google - Aug 22, 2025

Not sure why all of the positive reviews. I emailed about a used Mazda and had a great start with Tim, to try to get everything lined up to test drive and purchase the car that coming weekend. Communication eventually broke down; starting with two scheduled calls, which I never received, followed by an email I requested days before with price of car “out the door”. The price quoted was thousands of dollars more than the price posted online. This was my response to said email: Hi Tim, I'm curious how you arrived at 21698. I seem to be missing something. Advertised price: 18250 Tax, title, registration: 2008 Total: 20258 Minus trade in value: 19458 Maybe an itemization would help clear up this $2240 discrepancy? Needless to say I never heard back from Tim except for him to let me know that the car had been sold. And if there “was another car I was interested in?” Nope. Not with that approach.

I got a written quote from Oxnard Mazda for replacing the overhead console on my Mazda6—$210.50 for parts and $380 for labor. Wanting a second option, I called Mazda dealer south of LAX and found the same part for just $102.29. I decided to handle the installation myself. It took 15 minuets. The difference between $590.50 and $102.29 was staggering. Always compare prices and proceed with caution!

Was quoted about $2500 total for RESURFACED rotors, brake pads, window motor/regulator, and valve gasket cover. Totally way overpriced. Charging $900 for resurfaced rotors when they should be replaced at that price. The window wasn’t properly installed being crooked and the rubber surrounding it is stuck inside out. A one day service ended up being two days. Only thing positive about the experience was the communication. The heat shields in the engine wasn’t put back together how its suppose to. Been coming here for years and never experienced that. Thousand Oaks or Santa Barbara will be better choices

Went yesterday afternoon around 5pm parked in front of the building and walked around to get a look at a model I was interested in. I was there for about 10 minutes with my boyfriend and no one was outside yet to greet us. Walked back towards the front and finally saw a salesman but he was busy with two guys looking at a challenger. So I stayed around the used cars to wait and see if he or anyone would talk to us. Nothing. The salesman with the red polo shirt, tattoos, and comb over watched us leave and didn’... Read More

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Google - Feb 25, 2025

Went yesterday afternoon around 5pm parked in front of the building and walked around to get a look at a model I was interested in. I was there for about 10 minutes with my boyfriend and no one was outside yet to greet us. Walked back towards the front and finally saw a salesman but he was busy with two guys looking at a challenger. So I stayed around the used cars to wait and see if he or anyone would talk to us. Nothing. The salesman with the red polo shirt, tattoos, and comb over watched us leave and didn’t say anything .

This is a very indescribable experience. After entering November 2024, I had the idea of ​​selling the original car and leasing a new one. Before November 25, I went to four or five dealers of different brands. Although the service attitudes were good and bad, they all treated me like a fool in terms of quotation. After asking what kind of car I needed and how much I wanted to pay, they gave me a quotation that was at least 50% higher than expected. Only on November 25, I called the Mazda dealer in Oxnard. A salesperson named Sofia answered my call. Then on ... Read More

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Google - Dec 27, 2024

This is a very indescribable experience. After entering November 2024, I had the idea of ​​selling the original car and leasing a new one. Before November 25, I went to four or five dealers of different brands. Although the service attitudes were good and bad, they all treated me like a fool in terms of quotation. After asking what kind of car I needed and how much I wanted to pay, they gave me a quotation that was at least 50% higher than expected. Only on November 25, I called the Mazda dealer in Oxnard. A salesperson named Sofia answered my call. Then on the 25th and 26th, she contacted me very actively and enthusiastically, coordinated the price, and let me lease a gray Mazda 3 at the expected price. I drove more than two hours to pick up the car there after get off work on the afternoon of November 26. It is worth mentioning that I live in CHINOHILLS, a hundred miles away from Oxnard, because my friend recommended this store to me. Of course, I picked up the car smoothly in the evening. Before leaving, it was not bright and it was raining. We did a very simple inspection of the exterior and interior of the car. Everything was very pleasant up to this point. But the next morning, before I left home for work, I opened the hood of the engine compartment, and I saw a scene I had never expected: there must be a cute little animal who also likes this car and has settled here and lived here for a while before me. So, I took a photo at 8 o'clock in the morning on the 27th and sent it to the mobile phone number that I had contacted Sofia before, and waited until after 9 o'clock but still did not get any response. Then I called the dealer after 10 o'clock, and the other party told me that Sofia did not come to the company until 1 o'clock in the afternoon today. Well, after all, I left the dealer at almost 9 o'clock last night, and it was normal for the staff to work late. I called after 1 o'clock in the afternoon, and the staff said that Sofia was talking to a customer. Well, I think I should be more patient. But when I called again at 3:30 in the afternoon, the staff actually told me that Sofia did not come to work today, she was on vacation today! ! ! ! ! ! Can you understand my tolerance at that time! ? So, after getting her reply that she would come to work tomorrow, the 28th, I decided to wait for another day, because no one in the dealership responded to the photos I sent, and I naively thought that only Sofia could see the message. But when I called again after 10:30 am on the 29th, the staff asked me to wait, and then a man answered the phone. He asked me if I could help. I briefly explained the situation and asked if he could check the message. He told me directly that he could see it, and told me that he knew about it and was responsible for handling it. I could drive the car over and he would wash it for me. I need to go back and forth 200 miles to wash the car, and in the case that a dealer did not do a good job of new car delivery inspection, and the customer contacted me many times for three consecutive days, they just washed my car for me! ! ! ! ! ! I said this is an unacceptable solution. I can't spend time doing such a thing. In addition to washing the car, I hope you can help me replace the engine hood that was bitten by rats. The gentleman told me: I am the person in charge of this matter, I will contact you again tomorrow morning and provide a solution. Well, I believed him again. Today is December 27th, and the whole thing has been over for a month, and I still haven't received any calls or messages from anyone. Well, I can only write this experience, hoping that more people will no longer believe in any service promises of this store.

feel it’s necessary to speak out. It’s deeply concerning that people are still being made to work in these conditions, with the air filled with toxic smoke and ashes falling everywhere. I have loved ones with respiratory issues having to work in these hazardous conditions right now. It’s absolutely unfair to put workers in a situation where their health is at risk. The safety and well-being of workers should be a top priority.

If there was a zero star option, I would give it to them. Their customer service is horrible. I was trying to be transferred to service. They kept hanging up on me and even eventually, when I did get transferred to someone, I wanted to speak to the service manager, and they didn’t even want to talk worst experience ever then when I called back, they were just declining the call worst dealership ever.

So many issues with this dealership. We leased a vehicle March but they turned in the paperwork 2 weeks late. They ran my credit again when they turned in the paperwork late and refused to remove the extra inquiry. We’re on the hook for any extra miles that happened in those 2 weeks. they refused to fix mileage, pay for extra miles or even correct the contract date. They literally said we know it’s wrong but we can’t do anything because we were already paid for your car. Basically we got our money so we won’t help. Next ... Read More

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Google - Aug 6, 2024

So many issues with this dealership. We leased a vehicle March but they turned in the paperwork 2 weeks late. They ran my credit again when they turned in the paperwork late and refused to remove the extra inquiry. We’re on the hook for any extra miles that happened in those 2 weeks. they refused to fix mileage, pay for extra miles or even correct the contract date. They literally said we know it’s wrong but we can’t do anything because we were already paid for your car. Basically we got our money so we won’t help. Next issues they told me plates were on the way and here I am in August still no plates they sent me a tracking number that shows in transit since May. That I would have to go to the DMV now myself. Next issue now with the car we have the CX90 the AC keeps going out they can’t tell us why we’ve taken the car 4 times and this last time they had it for a week. They said we may just have to wait for a recall. Or just take it to other dealerships and see if we can get it taken back for the lemon law. I have never experience such poor customer service in my life with a dealer and lack of action to fix issues they cause. DO NOT GO TO MAZDA OXNARD try any other dealership if you insist on having a Mazda.

BUYER BEWARE, especially if you're a girl or buying a car for the first time. They will take advantage. I genuinely don't write reviews, but after this experience with this Mazda dealership, I want to make sure that hopefully, no one else has to deal with this. I was being begged for months to come in because they knew my lease was ending. When I decided to buy out my car, I went in to see their offer. Right off the bat, they showed my vehicle price as $15,900 (the vehicle price was $14,801), which was $1,100 over what Mazda Financial ... Read More

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Google - Jul 19, 2024

BUYER BEWARE, especially if you're a girl or buying a car for the first time. They will take advantage. I genuinely don't write reviews, but after this experience with this Mazda dealership, I want to make sure that hopefully, no one else has to deal with this. I was being begged for months to come in because they knew my lease was ending. When I decided to buy out my car, I went in to see their offer. Right off the bat, they showed my vehicle price as $15,900 (the vehicle price was $14,801), which was $1,100 over what Mazda Financial told me it would be in my Lease Buyout Agreement. The salesman claimed it was because taxes and fees were added in already, but in the fine print on the paper they gave me, it said that (taxes and DMV fees) AREN'T included in the vehicle price. So the $1,100 was added just because they felt they could get away with it? And it gets better... They tried to charge me almost $26,500 (12k over the vehicle price just for the 48 month term) by adding GAP insurance and their warranty automatically without even asking, plus heavy interest even though my credit is good. That was the price even before taxes and DMV fees were included. When I did the math and confronted them, they lied straight to my face and then hesitantly went to remove the random fees they had secretly tried to add in. Let's not forget they refused to show me the 36-month term that I asked for. They also refused to talk to my family member who is in car sales and would have been able to ensure I was getting a good/fair deal. If you do come to this dealership, come well-prepared with the exact number you want to pay and be willing to leave if you don't get it. Double and triple check everything they give you. I'm so thankful I didn't sign anything.

Buyers beware! This place has no idea how to process paperwork. After many phone calls, visits, conversations, being patient and getting nothing, it took six months to get a proper license plate. Corporate had to get involved and magically I got it in less than a week, with zero compensation. I would NOT recommend to come here and deal with the idiocracy that even management can’t figure out. To reply to Jeff, the GM. Nobody had to wait on anything. You had the license plate all along, you just didn’t own up to it. Your processes are faulty ... Read More

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Google - Mar 30, 2024

Buyers beware! This place has no idea how to process paperwork. After many phone calls, visits, conversations, being patient and getting nothing, it took six months to get a proper license plate. Corporate had to get involved and magically I got it in less than a week, with zero compensation. I would NOT recommend to come here and deal with the idiocracy that even management can’t figure out. To reply to Jeff, the GM. Nobody had to wait on anything. You had the license plate all along, you just didn’t own up to it. Your processes are faulty and your follow up is non-existent. Own your problems and you might get more business. Shifting blame to another area of your company only looks worse on you, especially when it took as long as it did. I communicated multiple times and got a different answer every single time. Shame on you.

Price is much higher than other socal dealership. I was told that costco auto dealerships start price negotation from the invoive price but the sales there started from MSRP. Call other LA dealerships and save money. Gave 2 starts not 1 because of the prompt response.

Since the new owners took over Oxnard Mazda in 2023, the customer service experience has tanked. The old owner cared about his customers. This new owner REFUSED to honor the Tire & Wheel Protection contract I had purchased when I purchased my CX30 in May of 2020. After I tried to talk to them, they agreed to replace my tire, HOWEVER, they informed me that I could not have my vehicle back until they received payment from the Tire & Wheel Protection insurance company for at least 3-5 days if not longer. Does this sound like new proprietors of a business that ... Read More

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Google - Feb 23, 2024

Since the new owners took over Oxnard Mazda in 2023, the customer service experience has tanked. The old owner cared about his customers. This new owner REFUSED to honor the Tire & Wheel Protection contract I had purchased when I purchased my CX30 in May of 2020. After I tried to talk to them, they agreed to replace my tire, HOWEVER, they informed me that I could not have my vehicle back until they received payment from the Tire & Wheel Protection insurance company for at least 3-5 days if not longer. Does this sound like new proprietors of a business that want to keep loyal customers? I have had the car for almost 4 years and have never had it serviced anywhere else. Time to find a new place to buy cars and have service.

I Purchased a vehicle around Black Friday to supposedly get a good deal and ended up having my Money payment due earlier then what I was told I got screwed over with bills and other financial responsibility I’ve called and called to speak to the manager who sold me the vehicle only for him to lie to me and say he wasn’t the sales manager that sold me the vehicle now I’ve been calling and other workers says he’s been fired and I’ve asked to speak to the district manager for about a week already ... Read More

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Google - Jan 11, 2024

I Purchased a vehicle around Black Friday to supposedly get a good deal and ended up having my Money payment due earlier then what I was told I got screwed over with bills and other financial responsibility I’ve called and called to speak to the manager who sold me the vehicle only for him to lie to me and say he wasn’t the sales manager that sold me the vehicle now I’ve been calling and other workers says he’s been fired and I’ve asked to speak to the district manager for about a week already and I haven’t got one call or any good customer service I would say the only person I would trust at the dealership is TIM great great sales guy overall if you wanna get screwed over with horrible sale manager I don’t recommend Oxnard Mazda and what makes it worse we have 2 vehicles through them !!!!!still waiting for the district manager to call me

Edit: notice how Oxnard Mazda ignores the negative reviews? Sales team were excellent when I first bought the car but unfortunately it's been downhill since then with the service department. Came in to get a squeaky steering wheel issue resolved and this was fixed, but in the process, they messed up something else (which was NOT present before this fixed) and refuse to take accountability to fix it. I contacted their service department in April/May, waited ages for a response, only to never hear from them again since apparently the service manager Chris had left the company. I ... Read More

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Google - Nov 23, 2023

Edit: notice how Oxnard Mazda ignores the negative reviews? Sales team were excellent when I first bought the car but unfortunately it's been downhill since then with the service department. Came in to get a squeaky steering wheel issue resolved and this was fixed, but in the process, they messed up something else (which was NOT present before this fixed) and refuse to take accountability to fix it. I contacted their service department in April/May, waited ages for a response, only to never hear from them again since apparently the service manager Chris had left the company. I reached out to Jonathan on two occasions via email (Sept and November) with no response. I called again in early November and was promised a response on what Oxnard Mazda could do moving forward, but have received absolutely nothing, despite a follow-up call and email. Extremely terrible service department, shoddy communication skills and frankly a terrible experience dealing with Oxnard Mazda. This was also after they forgot to give me my 2nd keys after first buying the car, which led me to go to Culver City Mazda to get a new key fob. Only that CC Mazda charged me $400, and Oxnard took months to reimburse me. Slow and shifty dealership - I got lured in by the glowing reviews but do not fall for the same trap. Will not be servicing my car here again.

Bought a car used not even a year ago cars dead the rotors were and still not fixed the struts are also weren’t fixed and now the push start won’t work! But they were real quick to get a hold of my down payment don’t buy for them